Because our products are food items, we follow strict quality and food-safety handling standards. For that reason, we do not accept returns of food products once they have left our control. That said, if something arrives wrong or damaged, we will make it right.

1) Food Items Are Final Sale

All snack bars and food products are final sale and not eligible for return or exchange. This policy helps protect customers from food that may have been exposed to heat, humidity, tampering, or improper storage during transit.

2) We’ll Replace or Refund If There’s a Problem

We will offer a replacement or refund (at our discretion) if any of the following happens:

• Your order arrives damaged (crushed box, torn wrappers, melted/compromised product, etc.)
• You receive the wrong item(s)
• Your order is missing item(s)
• Your product appears defective or unsafe upon arrival (e.g., broken seal, unusual odor, visible contamination)

Deadline to Report an Issue

Please contact us within 7 days of delivery at:
Email: [support@artibars.com]
Include:

• Order number
• Photos of the issue (outer box + inner packaging + product)
• A brief description

If we don’t receive a report within 7 days, we may not be able to offer a replacement or refund.

3) Shipping Heat & Storage Disclaimer

Our snack bars are shelf-stable, but temperature conditions during shipping (especially in warmer months) can affect texture. Minor cosmetic changes (softening, slight oil separation, etc.) do not automatically qualify as damage if the product remains sealed and safe.

If you believe heat exposure compromised your order, email us with photos and we’ll review it case-by-case.

4) Refund Method & Processing Time

Approved refunds are issued to the original payment method.

• Processing time: 3–10 business days, depending on your bank/payment provider.

If we approve a replacement, we will ship the replacement to the address on file (unless you request an updated address before shipment).

5) Incorrect Address / Delivery Issues

• If an order is returned to us due to an incorrect or incomplete address, you may be responsible for reshipping costs.
• If tracking shows the package was delivered but you can’t locate it, please check with household members/neighbors and contact the carrier first. We’ll assist with next steps, but we cannot guarantee refunds for carrier-confirmed deliveries.

6) Order Changes & Cancellations

If you need to cancel or change an order, contact us ASAP. We can usually help before fulfillment. Once an order is processed or shipped, it cannot be canceled.

7) Subscription Orders

Subscription orders are treated as food items and are final sale.
If your subscription shipment arrives damaged or incorrect, we will follow the same replacement/refund process above.

To change or skip a subscription shipment, please do so before your next billing/processing date shown in your account.

8) Allergens & Ingredient Transparency

Our products may contain common allergens (such as nuts) and may be made in a facility that processes allergens. Please review the ingredient list before purchasing.
Refunds are not issued for allergen concerns when ingredients are clearly listed, unless there is a labeling error on our side.

9) Wholesale / Retail Purchases

For purchases made through retail partners, stockists, markets, or third-party platforms, please request refunds through the original seller unless the seller directs you to us.

10) Contact

Questions? We’re happy to help.
Email: [support@artibars.com]
Business location: Raleigh, NC, USA